General conditions/rules of UAB "Tūta".


1.1. The rules of the UAB "Tūta" online store (hereinafter - the Store) (hereinafter - the Rules) apply when the Customer places an order via the "Tūta" e-mail. in the store.

1.2. "Tūta" has the right to adjust the Store Rules. When the customer makes a purchase in the Store, the Rules valid at the time of placing the order apply.

1.3. The customer is not given the opportunity to place an order for goods in the "Tūta" Store if he is not familiar with the Store Rules. In all cases, it is considered that the Customer is familiar with the Rules and agrees to them if, before ordering the goods, he confirms his agreement to the Rules by pressing "I AGREE". In cases where the Customer partially or completely disagrees with all or a certain part of the Rules, he must not submit an order electronically to "Tūta", otherwise it is considered that the Customer has familiarized himself with and unconditionally agreed with all the Rules of the Store.

1.4. "Tūta" is released from any responsibility in cases where the losses occur because the Customer, disregarding the recommendations given to him and his obligations, did not familiarize himself with the Rules of the Store, although he was given such an opportunity.


2.1. Seller: UAB "Tūta", Jonavos st. 104 Kaunas, LT-44138. Company code 154145096. Telephone number +37065500990. Email:

2.2. Buyer: (customer) is a person who visits the website as a potential or non-first-time customer.


3.1. After visiting the Store's website, the customer chooses the products he likes. A basket of goods is formed based on his choice.

3.2. After creating the goods basket, the Customer must enter the data necessary for the delivery of the selected goods: his name, surname, address where the goods will be delivered, phone number and additional information that may be important for the delivery of the ordered goods. "Tūta" confirms that the data provided by the Customer will be used exclusively for the purpose of sale and delivery of goods, without violating the requirements of the laws of the Republic of Lithuania for the protection of personal data.

3.3. Next, the Customer must choose one of the possible payment methods in the "Tūta" Store. At the same time, the method of delivery of the goods is selected from the available delivery options of "Tūta".

3.4 In the last window, all the data provided by the Customer are generated, before confirming which the Customer must make sure that the data provided is correct and meets his wishes. The customer has the opportunity to correct incorrect data before sending the order to "Tūta". The customer is not given the opportunity to confirm the order until he indicates that he is familiar with and agrees with the "Tūta" Shop Rules. In the event that the Customer is not familiar with the Store Rules before choosing the goods, he must do so before confirming his order and the data provided in it.

3.5. After the customer confirms the order, it is sent to "Tūta". The order is considered submitted from the moment it is received by Tūta. At the same time, in such a case, it is considered that a contract has been concluded between the Client and "Tūta". However, such an agreement is considered enforceable only from the moment when "Tūta" receives confirmation from the bank chosen by the Customer (when payment via online banking is selected) regarding payment for the ordered goods.

3.6. After the customer submits the order, the "Tūta" system automatically sends the customer an e-mail, which indicates the ordered goods and the data provided by the customer.

3.7. After "Tūta" receives a notification from the bank that the Customer has made a payment order to purchase goods from the Store, a notification is sent to the Customer at the specified e-mail address. The moment of receiving the notification from the bank is considered the moment of the beginning of the execution of the contract between the Client and "Tūta".

3.8. The order submitted by the customer is stored in the "Tūta" database based on the requirements of the valid legal acts of the Republic of Lithuania regarding the storage period of such data.

3.9. In all cases, it is considered that the Customer, by submitting the order, is familiar with and unconditionally agrees with all the Store Rules, as well as with all other conditions specified in the order.

3.10. The contract is concluded and executed in the national language.


4.1. The characteristics of each product are generally indicated for each product in the Store.

4.2. "Tūta" indicates, and the Customer confirms, that he is familiar with the fact that the color, shape or other parameters of the goods specified in the Store may not correspond to the real size, shape and color of the goods due to the characteristics of the monitor used.

4.3. The customer agrees that when he submits an order electronically in the Store, he undertakes to pay the price specified in the order for the goods.

4.5. Prices in the Store and in the order are indicated in the official national currency with VAT.

4.6. "Tūta" sells goods that meet the conditions specified in the order. In cases where the goods handed over to the Customer do not meet certain order requirements, the Customer agrees to notify the Customer immediately by phone or e-mail. by mail to "Tūta", and the latter undertakes to take all steps to eliminate existing deficiencies, if such deficiencies arose due to the fault of "Tūta" or third parties acting on its behalf. "Tūta" within a reasonable period agreed with the Customer, if the deficiencies are not eliminated, the Customer has the right to defend his rights in accordance with the procedure provided for in the Civil Code of the Republic of Lithuania.

Obligations of "Tūta" in relation to goods:

4.6.1. "Tūta" undertakes to deliver goods of suitable quality and meeting the requirements stipulated in the order.

4.6.2. "Tūta" undertakes to provide the Customer with the quantity of goods specified in the order. "Tūta" is not responsible in cases where the amount of goods transferred is not accurate due to the fact that the Customer has incorrectly specified the data in the order submitted to "Tūta".

4.6.3. In all cases, "Tūta" provides the Customer with an assortment of goods that meets the criteria specified in the Order.

4.6.4. In cases where the order includes a certain set of items, the customer undertakes to provide all the items included in the set of items.

4.6.5. The goods are delivered packaged according to their nature in order to make the goods suitable for their intended use.


5.1. The customer pays for the ordered goods in one of the ways indicated in the "Tūta" Store: payment can be made using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas electronic banking services. Settlements are possible in euro currency. Payments are processed using the payment platform.

5.2. If the Customer has chosen one of the online payment methods, he undertakes to pay for the ordered goods immediately. In other cases, the Customer loses the right to make claims due to the violation of the terms of delivery of the goods, because according to the Customer's order, the shipment of goods begins to be formed only after receiving payment for the goods.


6.1. You can return all goods purchased in the Tūta online store within 14 calendar days of receiving the goods (except underwear, socks) (Retail Trade Rules, Section II, Section I).

  • Goods purchased in the electronic store can be returned within 14 days of receipt. The customer returning the item is responsible for the shipping costs of the quality items.
  • You can return a product purchased online only by filling out an electronic or physical product return form (the physical product return form will be attached to the shipped products).
  • The return of quality goods is carried out in accordance with the Resolution of the Government of the Republic of Lithuania on 11.06.2001 No. 697 in accordance with the approved Retail Trade Rules. In this case, the cost of delivering the goods is not reimbursed.
  • Returning goods from abroad is the buyers responsibility. Returns can be made by sending the package by registered mail with a tracking number. To return or exchange goods, please complete the return request form provided with the goods. Please send the returned goods and the application form to the address: Jonavos g. 104, LT-44138, Kaunas, Lithuania. The returned item must be unused, unless it is returned due to manufacturing defects. The returned item must be in its original packaging (this section does not apply if the returned item is defective). The item must be unused and the merchandise appearance intact (i.e. intact labels, protective film, etc.). 

6.2. The returned item must be:

6.2.1. Unworn and without external signs of wear (this clause does not apply to the return of a defective product);

6.2.2. Packed in suitable packaging to protect against damage during transport;

6.2.3. With all the labels for the product and without losing the merchantable appearance;

6.2.4. The money will be returned to your account within 14 days (Part 2 of Article 6.22811 of the Civil Code of the Republic of Lithuania).

6.3. Product defect

6.3.1. The seller is responsible for defects of the item that become apparent within two years from the date of purchase of the item. (Part 6.338 of the Civil Code of the Republic of Lithuania)

6.3.2. Your opinion is important to us! If you are not satisfied with the quality of the purchased product, contact Tūta E-mail. the shop. We will investigate your claim and respond within 14 days. When submitting a claim, it is necessary to attach a document proving the purchase (invoice, check or payment statement) For questions about the quality of the products, contact tel. no. +37065500990 (working days, 8 a.m. to 5 p.m.)

6.3.3. If the Client is not satisfied with the final answer of UAB "Tūta", regarding the out-of-court settlement of consumer disputes, he can apply to the State Consumer Rights Protection Service (address: Vilniaus st. 25, 01402 Vilnius, Lithuania, e-mail:, telephone: 852626751, internet website in its territorial units in the counties, or fill out the application form on the EGS platform:

6.3.4. The State Consumer Rights Protection Service (25 Vilniaus St., 01402 Vilnius,


7.1. The customer can choose various methods of delivery of the Product. The receipt of the product depends on the service chosen by the Customer.

7.2. Normally, the goods are delivered to the address specified by the Buyer within 7 working days from the receipt of payment for the goods and the transportation of the goods, if the goods are in the Seller's warehouses. The Seller does not guarantee that the goods will be delivered within the period specified in the previous sentence in all cases, especially if the ordered goods are not in the Seller's warehouses. The preliminary delivery date of the product is given separately for each product.

Pay attention! During seasonal sales, the delivery time may take 2-5 days longer than the normal delivery time.

7.3. The exact date and time of delivery of the goods is specified in the e-mail notification provided by the Seller to the Buyer. to the postal address specified by the Buyer in the registration form. Accordingly, the Buyer, having entered into a purchase and sale agreement, undertakes to check the aforementioned e-mail every day. mailbox, until the notification about the delivery of the goods is received.

7.4. Before placing an order, the Customer must check the accuracy of the provided contact information to avoid misunderstandings or delays in delivering the Product. The Seller is not responsible for misunderstandings or delays in delivering the Product, if the delay or misunderstandings were caused by inaccurate or incorrect data provided by the Customer when placing the order.

7.7. In the event that the Product reaches the Customer in an unsuitable condition or in a package that is not sealed, the Customer must inform about this by e-mail. e-shop by mail or phone +37065500990


8.1. The Seller and the Buyer undertake not to disclose any of the terms of this document to third parties, with the exception of state, government and law enforcement authorities, which have the right to receive such information in accordance with the procedure established by law.

8.2. All disputes arising out of or related to the purchase and sale agreement between the Buyer and the Seller shall be resolved by negotiation. If it is not possible to reach an agreement, disagreements are resolved according to the procedure established by the legal acts of the Republic of Lithuania.